Crisis Helplines/Hotlines

Description: Programs whose primary purpose is to maintain information about human service resources in the community and to link people who need assistance with appropriate service providers and/or to supply descriptive information about the agencies or organizations which offer services. The information and referral process involves establishing contact with the individual, assessing the individual's long and short-term needs, identifying resources to meet those needs, providing a referral to identified resources, and, where appropriate, following up to ensure that the individual's needs have been met. (TJ-3000)

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Note: Service listings do not represent a recommendation or endorsement by the Medical Home Portal staff or its sponsoring organizations; nor do they reflect any assessment of the quality or value of a listed Service.

ID

Boise, ID

Organization Name: Health & Welfare, Mental Health Services
Address: 1720 Westgate Drive
Suite A 1
Boise, ID 83704
Phone: 208-334-0800
Fax: 208-334-0828
Eligibility: A chronic and serious mental illness or child with serious emotional disturbance.
Services Provided: Public mental health services fall into major areas of effort: Community Crisis Response and Services to Adults with Severe and Persistent Mental Illness (SPMI) or children with serious emotional disturbance.

COMMUNITY CRISIS RESPONSE SERVICES
First line intervention for adults experiencing mental health crisis. These crisis may be defined as psychiatric symptoms such as thoughts of self-harm or harming others. Each Welfare region in Idaho has a community health center and one or more satellite offices which provide 24 hour crisis response services such as hotlines, emergency face-to-face psychiatric evaluations, treatment referral services and consultations with law enforcement agencies, local hospitals, and other social service organizations as requested.

SEVERE AND PERSISTENT MENTAL ILLNESS
Services are targeted for individuals, at least 18 years of age, who suffer from the most severe and persistent forms of mental illness. The individual must have a diagnosis of schizophrenia, schizo-affective disorder, major affective disorder, delusional disorder or borderline personality disorder. This psychiatric disorder must be of sufficient severity to cause a disturbance in role performance or coping skills in at least two areas of functioning, on either a continuous or intermittent basis. SPMI services include screening and referral, assertive community treatment, crisis intervention, case management, psychiatric/medical service, short term outpatient therapy, individual and group psychosocial rehabilitation, consultation and education, and community supportive employment.

The Mental Health Program is administered by the Division of Behavioral Health.
Original Source: Idaho Careline 211
Last Updated: 10/30/2018

Nationwide

San Francisco, CA 94119
Phone: 415-434-2437
Service Categories:
Address: San Francisco, CA 94119
Phone: 415-434-2437
Text: 415-200-2920
Toll Free Phone: 800-628-9240
Service Categories:
Eligibility: Contact for eligibility
Services Provided: AIDS/HIV Nightline services are anonymous and non-judgmental.

Emotional Support
Crisis Intervention
Caregiver Support
Grief and Bereavement support
Long-term and short-term support
Volunteers are trained to provide support for all HIV concerns.

Emotional Support for People with HIV
HIV Transmission Risk Assessment
HIV Testing Emotional Support
Prevention Education
HIV/AIDS Information
Referrals
Original Source: Idaho Careline 211
Last Updated: 3/15/2019
Address:
Phone: 800-985-5990
Services Provided: SAMHSA’s Disaster Distress Helpline provides 24/7, 365-day-a-year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters.
Original Source: Idaho Careline 211
Last Updated: 1/28/2019
1250 24th St NW
Suite 300
Washington, DC 20037
Phone: 800-784-2433
Address: 1250 24th St NW
Suite 300
Washington, DC 20037
Phone: 800-784-2433
Fax: 202-536-3206
Eligibility: Contact for specific information.
Services Provided: National Suicide Hotline. Counselors are available 24/7. Calls are connected to a certified crisis center closest to the caller's location.
Original Source: Idaho Careline 211
Last Updated: 3/15/2019
8704 Santa Monica Blvd.
Suite 200
West Hollywood, CA 90069
Phone: 866-488-7386
Address: 8704 Santa Monica Blvd.
Suite 200
West Hollywood, CA 90069
Phone: 866-488-7386
Eligibility: Contact for eligibility.
Services Provided: The Trevor Project is a national, nonprofit organization that promotes tolerance for lesbian, gay, bisexual, transgender, and questioning teenagers and helps prevent suicide among that group. The Trevor Helpline is open 24 hours a day, 7 days a week. The Trevor Helpline is a phone bank staffed by trained counselors geared toward helping those in crisis, or those wanting information on how to help someone in crisis. The call is free and won't appear on your phone bill. The Trevor Helpline is the only national 24-hour, toll-free suicide prevention hot line aimed at gay and questioning youth.
Original Source: Idaho Careline 211
Last Updated: 1/28/2019