Non-Emergency Medical Transportation

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Programs that provide transportation for medical appointments, trips from and between hospitals, to nursing homes or other special-care centers or for other non-emergency medical needs for individuals who, because of financial problems or their physical condition, are unable to use other means of local transportation. NEMT service providers are able to transport riders who require a wheelchair lift equipped vehicle with appropriate protective restraints or a van that is designed for gurney/stretcher transportation, or has other types of features to meet their safety needs. (AIRS BT-4500.6500-500)

Service Legend

Local Service

Statewide Service: Provides online resources, telehealth, or service at a satellite office.

Nationwide Service: Provides online resources, telehealth or services at a regional/national headquarters location.

White Tail Transportation View on Map

P.O. Box 2124
Priest River, ID 83856
Phone: 208-448-0848

www.whitetailtransportation.com/

Address:

P.O. Box 2124

Priest River, ID 83856

Phone: 208-448-0848

Toll Free Phone: 877-430-7433

Fax: 208-448-0846

Service Categories:

URL: http://www.whitetailtransportation.com/

Eligibility: White Tail Transportation, Inc. is a non-emergency medical transportation provider. We have been serving Coeur d’ Alene, Post Falls and Sandpoint, Idaho as well as other Northern Idaho cities since 1999. White Tail Transportation provides professional, door to door transportation which is available for senior citizens, adults and children with special needs. Our services are used by private citizens, schools, hospitals, doctors, group homes and assisted living facilities.

Services Provided: We are a service-oriented company that caters to people in need of reliable transportation services. We are Medicaid billing certified as well as accept Master Card and Visa. Listed below are the services White Tail Transportation can provide:

Medicaid related needs:

•Developmental therapies
•Medical appointments
•Physical Therapy
•Counseling Appointments
•Dental Appointments

Our dispatch office is available 5 days a week, from 7:00 am to 5:00 pm (PST).
* Please note that all requests require at least 48 hours notice.

Source:	Idaho Careline 211
Last Updated:	6/17/2019

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Medicaid Transportation Unit - MTM View on Map

3232 Elder St.
Boise, ID 83705
Phone: 877-503-1261

www.mtm-inc.net/idaho/

Address:

3232 Elder St.

Boise, ID 83705

Phone: 877-503-1261

Service Categories:

URL: https://www.mtm-inc.net/idaho/

Eligibility: Medicaid members in Idaho

Services Provided: If you have full Medicaid benefits, you are eligible for NEMT services with MTM. NEMT services are provided to Medicaid eligible participants, who do not have access to another form of transportation, to get to their medical appointments.
•All rides must be for Medicaid-eligible medical services
•You can schedule a ride Monday through Friday from 8 a.m. to 6 p.m.
•You must call at least two business days before your appointment (or [https://smp.mtm-inc.net/ use the online trip request tool]
•Have your trip information ready when you call
•Be ready at least 15 minutes before your ride is scheduled to arrive

Source:	Idaho Careline 211
Last Updated:	11/14/2019

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White Tail Transportation View on Map

121 Cedar St
Priest Lake, ID 83856
Phone: 877-430-7433

www.whitetailtransportation.com

Address:

121 Cedar St

Priest Lake, ID 83856

Phone: 877-430-7433

Service Categories:

URL: http://www.whitetailtransportation.com

Services Provided: Service Garwood, Spirit Lake, Sandpoint, Coeur d' Alene - Spokane for Dr. appts call to make arrangement for available bus at least 2 weeks in advance. Primarily Medicaid clients - Transport to SL Start, Tesh, etc. Call at least 48 hrs in advance for services. - Serves handicapped, disabled, Vets, seniors. Charges are $4.00 at pickup time for 1 mile and $4.00 return for around Sandpoint. Out of town to Coeur d' Alene is $1.00 per mile. Round trip to Coeur d' Alene could be $50.00 to $55.00. Leave Sandpoint at 6:45am arriving Coeur d' Alene at 9:00am. Will drop off at Albertson on Lincoln Way and when doctor appointment will come back pick up and take to doctors office and pick up after appointment. Leave Coeur d' Alene at 2:15pm for Sandpoint. No senior discount. If private pay need 2 weeks or more advance notice for available seating.

Source:	Idaho Careline 211
Last Updated:	10/30/2018

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Valley Ride - Access Canyon County, Valley Regional Transit View on Map

700 NE 2nd St
Suite 100
Meridian, ID 83642
Phone: 208-467-3152

valleyregionaltransit.org/

Organization Name: Valley Regional Transit
(Show others in Organization)

Address:

700 NE 2nd St

Suite 100

Meridian, ID 83642

Phone: 208-467-3152

Fax: 208-846-8564

Service Categories:

URL: https://valleyregionaltransit.org/

Eligibility: Contact for specific information.

Services Provided: ACCESS is a transportation service designed to complement ValleyRide's regular bus system. The service is available to people who are unable to utilize the bus system because of a disability. Eligibility may be limited on a conditional basis, and each trip can be reviewed. Access operates the same hours as the bus system. Service is by reservation only. Trips may be booked up to 14 days in advance, but no later than 4 p.m., for service the next operating day. Once approved, ACCESS fares are $2 per one-way trip for each passenger and for each guest. A personal care attendant may ride free.

For additional transportation options:
www.rideline.org

Source:	Idaho Careline 211
Last Updated:	1/9/2020

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Pocatello Regional Transit, Pocatello, City of View on Map

5815 S 5th Ave
Pocatello, ID 83204
Phone: 208-234-2287

pocatellotransit.com/

Organization Name: Pocatello, City of
(Show others in Organization)

Address:

5815 S 5th Ave

Pocatello, ID 83204

Phone: 208-234-2287

Service Categories:

URL: https://pocatellotransit.com/

Eligibility: Anyone for fixed routes. Demand response for Seniors (60+) and certified ADA eligible riders.

Services Provided:

Public Transportation provider for the greater Pocatello and Chubbuck area. PRT also provides services for the seven Counties in Southeastern Idaho. (Bannock, Bear Lake, Bingham, Caribou, Franklin, Oneida and Power).

Source:	Idaho Careline 211
Last Updated:	12/18/2020

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Safeline Transport View on Map

Osburn, ID 83849
Phone: 208-512-1669

Address:

Osburn, ID 83849

Phone: 208-512-1669

Service Categories:

Eligibility: Private Pay and Medicaid

Services Provided: Medical transportation source in the Silver Valley; contracted with Idaho Medicaid @ $1.24 per mile; accepts private pay and Medicaid. Makes trips from Osburn to Coeur d'Alene . Provides help in and out of the van.

Source:	Idaho Careline 211
Last Updated:	10/30/2018

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Benewah Area Transit (BAT) View on Map

820 Elm Street
St. Maries, ID 83861
Phone: 208-245-4576

www.valleyvista.org/

Address:

820 Elm Street

St. Maries, ID 83861

Phone: 208-245-4576

Service Categories:

URL: https://www.valleyvista.org/

Eligibility: Anyone needing transportation services

Services Provided:

Benewah Area Transit (BAT) offers curb to curb, demand response transportation service in the St. Maries area. BAT provides services to the general public for shopping, medical appointments, socialization and recreational activities within 7 miles of the of St. Maries city limits. BAT also provides Medicaid approved transportation to St. Maries, Coeur d’ Alene, Post Falls, and Hayden, ID from outlying areas such as Fernwood, Santa, Emida and Plummer, Idaho. Requests to and from other areas may be considered. Hours of operation are 8:30 a.m. to 4:30 p.m. Monday – Friday (except holidays). Medicaid transportation must be scheduled at least 48 hours in advance by calling Medicaid’s Brokerage Company (VEYO) at1-877-503-1261.

Source:	Idaho Careline 211
Last Updated:	10/14/2020

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Citylink Paratransit View on Map

451 N. Government Way
Coeur d'Alene, ID 83816-9000
Phone: 208-446-2255

www.kcgov.us/492/Paratransit

Address:

451 N. Government Way

Coeur d'Alene, ID 83816-9000

Phone: 208-446-2255

Service Categories:

URL: https://www.kcgov.us/492/Paratransit

Services Provided: Partnership of public entities provide a share-a-ride paratransit service in the urban area (CdA, Dalton, Hayden, Huetter, and Post Falls) and within 3/4 mile of the fixed route service. Door-to-door shared ride transportation for people who are disabled and because of the disability are not able to use the regular bus service either some or all of the time, and have a qualifying disability that has been certified by a healthcare professional. Application required-card provided for access to the service. Van drivers can provide assistance with up to 4 grocery bags (no more than 25 lbs each). Service provided within 3/4 mile of the regular bus routes. If you live outside the area, you can use the system, but you have to get into the service area.

Source:	Idaho Careline 211
Last Updated:	12/20/2019

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Northwest Medical Transport View on Map

101 E Walnut Ave
Coeur d'Alene, ID 83814
Phone: 208-665-5671

Address:

101 E Walnut Ave

Coeur d'Alene, ID 83814

Phone: 208-665-5671

Fax: 208-665-1555

Service Categories:

Eligibility: Primarily Medicaid, but will take private pay if they are available.

Services Provided: Medical transportation for Kootenai and Shoshone County. Primarily for Medicaid clients, but will take private pay if they are available.

Source:	Idaho Careline 211
Last Updated:	12/20/2019

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Valley Ride - Access Ada County, Valley Regional Transit View on Map

700 NE 2nd St
Suite 100
Meridian, ID 83642
Phone: 208-345-7433

valleyregionaltransit.org/

Organization Name: Valley Regional Transit
(Show others in Organization)

Address:

700 NE 2nd St

Suite 100

Meridian, ID 83642

Phone: 208-345-7433

Fax: 208-258-2730

Service Categories:

URL: https://valleyregionaltransit.org/

Eligibility: Contact for specific information.

Services Provided: Access provides curb-to-curb and lift-equipped van service for disabled individuals within the Boise area who are unable to ride Valley Ride fixed route. Pre-approval for eligibility is required. An application must be submitted and be pre-approved. Reservations required costs $2.00 each way.

For additional transportation options:
www.rideline.org

Source:	Idaho Careline 211
Last Updated:	1/9/2020

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Air Care Alliance View on Map

Nationwide Provider

1515 East 71st Street, Suite 312
Tulsa, OK 74136

www.aircarealliance.org/

Nationwide Provider

Address:

1515 East 71st Street, Suite 312

Tulsa, OK 74136

Toll Free Phone: 888-260-9707

Fax: 815-572-9192

Service Categories:

URL: https://www.aircarealliance.org/

Eligibility:

Below are some examples of typical passenger requirements. These are not all inclusive and may vary by organization.

Being medically stable
Not requiring medical care during the flight
Ability to enter and exit a small aircraft with minimal assistance (in some cases this means climbing steps or onto the wing of an aircraft)
Ability to sit upright in a seat with seat belt fastened for the entire flight
A verifiable medical need or other compelling need for travel. Most VPOs will request a medical release from the patient’s physician.
A financial need or other compelling circumstances. This will be determined by the organization, often on a case-by-case basis.

,

Services Provided:

If you or someone you know is in need of distant medical care, the Air Care Alliance can help you get there. We connect patients with charitable aviation organizations that will fly you to your doctor for free. Flights are provided by qualified charitable aviation organizations through volunteer pilots flying private aircraft, or through commercial airline partners. Request a flight here: https://vpoids.aircarealliance.org/flight-request

The Air Care Alliance is a nationwide league of humanitarian flying organizations whose volunteer pilot members are dedicated to community service and perform public benefit flying for health care, patient transport, disaster relief, educational experiences for youth, environmental support, and other missions of public service.

Source:	MHP-Nationwide
Last Updated:	6/3/2021

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Wing Flights of Hope View on Map

Nationwide Provider

PO Box 872
Orchard Park, NY 14127
Phone: 866-619-4647

www.wingsflight.org/

Nationwide Provider

Address:

PO Box 872

Orchard Park, NY 14127

Phone: 866-619-4647

Service Categories:

URL: https://www.wingsflight.org/

Eligibility: Entire northeast United States

Services Provided: The mission of Wings Flights of Hope Inc. is to help people in need of free air transportation for medical and humanitarian purposes.

Source:	MHP-Nationwide
Last Updated:	1/7/2020

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Nationwide Provider

www.uberhealth.com

Nationwide Provider

Address:

Service Categories:

Email: support@health.uber.com

URL: https://www.uberhealth.com

Eligibility: Patients of participating healthcare provider, organization, or insurance

Services Provided:

Available in all markets that have Uber.

Healthcare providers may book rides for patients directly. This option does not require patients to have a smartphone. Ride updates may be sent by text or communicated by the healthcare provider.
Patients may book a ride using the link provided by their healthcare provider.
Contact your healthcare provider for information about any costs associated with Uber Health.
Healthcare providers can use the link above to get more information or become a participating provider.

Source:	MHP-Nationwide
Last Updated:	6/22/2020

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Lyft Business Healthcare

Nationwide Provider

www.lyftbusiness.com/healthcare/

Nationwide Provider

Address:

Service Categories:

URL: https://www.lyftbusiness.com/healthcare/

Eligibility: Patients of participating healthcare provider, organization, or insurance

Services Provided:

Available in all markets that have Lyft.

Healthcare providers may book rides for patients directly. This option does not require patients to have a smartphone. Ride updates may be sent by text or communicated by the healthcare provider.
Patients may book a ride using the link provided by their healthcare provider.
Contact your healthcare provider for information about any costs associated with Lyft Business Healthcare.
Healthcare providers can use the link above to get more information or become a participating provider.

Source:	MHP-Nationwide
Last Updated:	6/22/2020

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Miracle Flights View on Map

Nationwide Provider

5740 South Eastern Avenue Ste 240
Las Vegas, NV 89119
Phone: 702-261-0494

miracleflights.org/

Nationwide Provider

Address:

5740 South Eastern Avenue Ste 240

Las Vegas, NV 89119

Phone: 702-261-0494

Toll Free Phone: 800-359-1711

Fax: 702-261-0497

Service Categories:

Email: info@miracleflights.org

URL: https://miracleflights.org/

Eligibility:

Patient under the age of 18 can be accompanied by up to 2 parents or legal guardians, patient age 18 may be accompanied by 1 medically-necessary caregiver, be able to board and exit the aircraft and sit upright in seat or wheelchair, not on any life support systems, meet airline approved portable oxygen criteria, going to or from recognized treatment center, have self arranged ground transportation, self pay baggage fees, and meet income guidelines. Qualifying applicants may receive assistance as often as needed.

Services Provided:

Provides incidental medical expense assistance through free flights for children who are in need of life-changing medical care that is not found in the local communities. Adults, families, or caregivers may accompany child.COVID-19 UPDATE: Temporarily relaxing financial need requirements. Anyone facing any degree of financial uncertainty, please call for a personalized assessment.

Incidental Medical Expense Assistance

Source:	Nationwide Suggest Providers Queue
Last Updated:	9/8/2022

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Mercy Medical Angels View on Map

Nationwide Provider

4620 Haygood Road Ste 3
Virginia Beach, VA 23455
Phone: 757-318-9174

www.mercymedical.org/

Nationwide Provider

Address:

4620 Haygood Road Ste 3

Virginia Beach, VA 23455

Phone: 757-318-9174

Service Categories:

Email: info@mercymedical.org

URL: https://www.mercymedical.org/

Services Provided: Provides information about all forms of charitable, long-distance medical transportation, and referrals to all appropriate resources to ensure that no financially-needy patient is denied access to distant specialized medical evaluation, diagnosis or treatment. Non-emergency, and mercy transportation.

Non-Emergency Medical Transportation
Mercy Transportation

Source:	Nationwide Suggest Providers Queue
Last Updated:	4/7/2022

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Angel Flight West, Angel Flight West View on Map

Nationwide Provider

3161 Donald Douglas Loop South
Santa Monica, CA 90405
Phone: 888-426-2643

www.angelflightwest.org/

Nationwide Provider

Organization Name: Angel Flight West
(Show others in Organization)

Address:

3161 Donald Douglas Loop South

Santa Monica, CA 90405

Phone: 888-426-2643

Fax: 310-397-9636

Service Categories:

Email: info@angelflightwest.org

URL: https://www.angelflightwest.org/

Wheelchair Access: Yes

Eligibility:

Children and adults with serious medical conditions.

Services Provided:

Provides free, non-emergency air travel for children and adults with serious medical conditions and other compelling needs. Services are available throughout the 13 western states, including Alaska and Hawaii.

Source:	Nationwide Suggest Providers Queue
Last Updated:	6/3/2021

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Road to Recovery Transportation Service, American Cancer Society View on Map

Nationwide Provider

250 Williams Street NW
Atlanta, GA 30303
Phone: 800-227-2345

www.cancer.org/treatment/support-programs-and-services/patient-transportation.html

Nationwide Provider

Organization Name: American Cancer Society
(Show others in Organization)

Address:

250 Williams Street NW

Atlanta, GA 30303

Phone: 800-227-2345

Toll Free Phone: 800-227-2345

Service Categories:

URL: https://www.cancer.org/treatment/support-programs-and-services/patient-transportation.html

Services Provided:

Provides rides to and from cancer-related medical appointments for patients who otherwise might not be able to get there. Based on eligibility and availability, individuals are matched with volunteer drivers, transportation providers working with the American Cancer Society, or other local resources.

Source:	Nationwide Suggest Providers Queue
Last Updated:	6/11/2020

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ModivCare (formerly LogistiCare) View on Map

Nationwide Provider

1275 Peachtree Street NE, 6th Floor
Atlanta, GA 30309

modivcare.com/

Nationwide Provider

Address:

1275 Peachtree Street NE, 6th Floor

Atlanta, GA 30309

Service Categories:

URL: https://modivcare.com/

Eligibility:

Varies by state

Services Provided:

Provides the non-emergency medical transportation needs to medical providers who have no other way to get a ride, and who may need a single trip or regularly reoccurring (standing order trips) non-emergency medical transport. See website for contact information by state.

Non-Emergency Medical Transportation

Source:	Help Me Grow Utah via United Way 2-1-1
Last Updated:	4/22/2022

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