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Non-Emergency Medical Transportation

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Programs that provide transportation for medical appointments, trips from and between hospitals, to nursing homes or other special-care centers or for other non-emergency medical needs for individuals who, because of financial problems or their physical condition, are unable to use other means of local transportation. NEMT service providers are able to transport riders who require a wheelchair lift equipped vehicle with appropriate protective restraints or a van that is designed for gurney/stretcher transportation, or has other types of features to meet their safety needs. (AIRS BT-4500.6500-500)

White Tail Transportation View on Map
P.O. Box 2124
Priest River, ID 83856
 Phone: 208-448-0848
Service Categories:
Address:
P.O. Box 2124
Priest River, ID 83856
Phone: 208-448-0848
Toll Free Phone: 877-430-7433
Fax: 208-448-0846
Service Categories:
Non-Emergency Medical Transportation
URL: http://www.whitetailtransportation.com/
Eligibility: White Tail Transportation, Inc. is a non-emergency medical transportation provider. We have been serving Coeur d’ Alene, Post Falls and Sandpoint, Idaho as well as other Northern Idaho cities since 1999. White Tail Transportation provides professional, door to door transportation which is available for senior citizens, adults and children with special needs. Our services are used by private citizens, schools, hospitals, doctors, group homes and assisted living facilities.
Services Provided: We are a service-oriented company that caters to people in need of reliable transportation services. We are Medicaid billing certified as well as accept Master Card and Visa. Listed below are the services White Tail Transportation can provide:

Medicaid related needs:

•Developmental therapies
•Medical appointments
•Physical Therapy
•Counseling Appointments
•Dental Appointments

Our dispatch office is available 5 days a week, from 7:00 am to 5:00 pm (PST).
* Please note that all requests require at least 48 hours notice.
Source: Idaho Careline 211
Last Updated: 6/17/2019
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Medicaid Transportation Unit - MTM View on Map
3232 Elder St.
Boise, ID 83705
 Phone: 877-503-1261
Service Categories:
Address:
3232 Elder St.
Boise, ID 83705
Phone: 877-503-1261
Service Categories:
Medicaid
Non-Emergency Medical Transportation
URL: https://www.mtm-inc.net/idaho/
Eligibility: Medicaid members in Idaho
Services Provided: If you have full Medicaid benefits, you are eligible for NEMT services with MTM. NEMT services are provided to Medicaid eligible participants, who do not have access to another form of transportation, to get to their medical appointments.
•All rides must be for Medicaid-eligible medical services
•You can schedule a ride Monday through Friday from 8 a.m. to 6 p.m.
•You must call at least two business days before your appointment (or [https://smp.mtm-inc.net/ use the online trip request tool]
•Have your trip information ready when you call
•Be ready at least 15 minutes before your ride is scheduled to arrive
Source: Idaho Careline 211
Last Updated: 11/14/2019
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White Tail Transportation View on Map
121 Cedar St
Priest Lake, ID 83856
 Phone: 877-430-7433
Service Categories:
Address:
121 Cedar St
Priest Lake, ID 83856
Phone: 877-430-7433
Service Categories:
Disability Related Transportation
Non-Emergency Medical Transportation
URL: http://www.whitetailtransportation.com
Services Provided: Service Garwood, Spirit Lake, Sandpoint, Coeur d' Alene - Spokane for Dr. appts call to make arrangement for available bus at least 2 weeks in advance. Primarily Medicaid clients - Transport to SL Start, Tesh, etc. Call at least 48 hrs in advance for services. - Serves handicapped, disabled, Vets, seniors. Charges are $4.00 at pickup time for 1 mile and $4.00 return for around Sandpoint. Out of town to Coeur d' Alene is $1.00 per mile. Round trip to Coeur d' Alene could be $50.00 to $55.00. Leave Sandpoint at 6:45am arriving Coeur d' Alene at 9:00am. Will drop off at Albertson on Lincoln Way and when doctor appointment will come back pick up and take to doctors office and pick up after appointment. Leave Coeur d' Alene at 2:15pm for Sandpoint. No senior discount. If private pay need 2 weeks or more advance notice for available seating.
Source: Idaho Careline 211
Last Updated: 10/30/2018
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Valley Ride - Access Canyon County, Valley Regional Transit View on Map
700 NE 2nd St
Suite 100
Meridian, ID 83642
 Phone: 208-467-3152
Service Categories:
Organization Name: Valley Regional Transit
(Show others in Organization)
Address:
700 NE 2nd St
Suite 100
Meridian, ID 83642
Phone: 208-467-3152
Fax: 208-846-8564
Service Categories:
Disability Related Transportation
Non-Emergency Medical Transportation
Transportation, General
URL: https://valleyregionaltransit.org/
Eligibility: Contact for specific information.
Services Provided: ACCESS is a transportation service designed to complement ValleyRide's regular bus system. The service is available to people who are unable to utilize the bus system because of a disability. Eligibility may be limited on a conditional basis, and each trip can be reviewed. Access operates the same hours as the bus system. Service is by reservation only. Trips may be booked up to 14 days in advance, but no later than 4 p.m., for service the next operating day. Once approved, ACCESS fares are $2 per one-way trip for each passenger and for each guest. A personal care attendant may ride free.

For additional transportation options:
www.rideline.org
Source: Idaho Careline 211
Last Updated: 1/9/2020
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Pocatello Regional Transit, Pocatello, City of View on Map
5815 S 5th Ave
Pocatello, ID 83204
 Phone: 208-234-2287
Service Categories:
Organization Name: Pocatello, City of
(Show others in Organization)
Address:
5815 S 5th Ave
Pocatello, ID 83204
Phone: 208-234-2287
Service Categories:
Disability Related Transportation
Non-Emergency Medical Transportation
Transportation Expense Assistance
Transportation, General
URL: https://pocatellotransit.com/
Eligibility: Anyone for fixed routes. Demand response for Seniors (60+) and certified ADA eligible riders.
Services Provided:

Public Transportation provider for the greater Pocatello and Chubbuck area. PRT also provides services for the seven Counties in Southeastern Idaho. (Bannock, Bear Lake, Bingham, Caribou, Franklin, Oneida and Power).
Source: Idaho Careline 211
Last Updated: 12/18/2020
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Safeline Transport View on Map
Osburn, ID 83849
 Phone: 208-512-1669
Service Categories:
Address:
Osburn, ID 83849
Phone: 208-512-1669
Service Categories:
Disability Related Transportation
Non-Emergency Medical Transportation
Eligibility: Private Pay and Medicaid
Services Provided: Medical transportation source in the Silver Valley; contracted with Idaho Medicaid @ $1.24 per mile; accepts private pay and Medicaid. Makes trips from Osburn to Coeur d'Alene . Provides help in and out of the van.
Source: Idaho Careline 211
Last Updated: 10/30/2018
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Benewah Area Transit (BAT) View on Map
820 Elm Street
St. Maries, ID 83861
 Phone: 208-245-4576
Service Categories:
Address:
820 Elm Street
St. Maries, ID 83861
Phone: 208-245-4576
Service Categories:
Disability Related Transportation
Non-Emergency Medical Transportation
Transportation, General
URL: https://www.valleyvista.org/
Eligibility: Anyone needing transportation services
Services Provided:

Benewah Area Transit (BAT) offers curb to curb, demand response transportation service in the St. Maries area. BAT provides services to the general public for shopping, medical appointments, socialization and recreational activities within 7 miles of the of St. Maries city limits. BAT also provides Medicaid approved transportation to St. Maries, Coeur d’ Alene, Post Falls, and Hayden, ID from outlying areas such as Fernwood, Santa, Emida and Plummer, Idaho. Requests to and from other areas may be considered. Hours of operation are 8:30 a.m. to 4:30 p.m. Monday – Friday (except holidays). Medicaid transportation must be scheduled at least 48 hours in advance by calling Medicaid’s Brokerage Company (VEYO) at1-877-503-1261.
Source: Idaho Careline 211
Last Updated: 10/14/2020
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Citylink Paratransit View on Map
451 N. Government Way
Coeur d'Alene, ID 83816-9000
 Phone: 208-446-2255
Service Categories:
Address:
451 N. Government Way
Coeur d'Alene, ID 83816-9000
Phone: 208-446-2255
Service Categories:
Disability Related Transportation
Non-Emergency Medical Transportation
URL: https://www.kcgov.us/492/Paratransit
Services Provided: Partnership of public entities provide a share-a-ride paratransit service in the urban area (CdA, Dalton, Hayden, Huetter, and Post Falls) and within 3/4 mile of the fixed route service. Door-to-door shared ride transportation for people who are disabled and because of the disability are not able to use the regular bus service either some or all of the time, and have a qualifying disability that has been certified by a healthcare professional. Application required-card provided for access to the service. Van drivers can provide assistance with up to 4 grocery bags (no more than 25 lbs each). Service provided within 3/4 mile of the regular bus routes. If you live outside the area, you can use the system, but you have to get into the service area.
Source: Idaho Careline 211
Last Updated: 12/20/2019
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Northwest Medical Transport View on Map
101 E Walnut Ave
Coeur d'Alene, ID 83814
 Phone: 208-665-5671
Service Categories:
Address:
101 E Walnut Ave
Coeur d'Alene, ID 83814
Phone: 208-665-5671
Fax: 208-665-1555
Service Categories:
Disability Related Transportation
Non-Emergency Medical Transportation
Eligibility: Primarily Medicaid, but will take private pay if they are available.
Services Provided: Medical transportation for Kootenai and Shoshone County. Primarily for Medicaid clients, but will take private pay if they are available.
Source: Idaho Careline 211
Last Updated: 12/20/2019
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Valley Ride - Access Ada County, Valley Regional Transit View on Map
700 NE 2nd St
Suite 100
Meridian, ID 83642
 Phone: 208-345-7433
Service Categories:
Organization Name: Valley Regional Transit
(Show others in Organization)
Address:
700 NE 2nd St
Suite 100
Meridian, ID 83642
Phone: 208-345-7433
Fax: 208-258-2730
Service Categories:
Disability Related Transportation
Non-Emergency Medical Transportation
Transportation, General
URL: https://valleyregionaltransit.org/
Eligibility: Contact for specific information.
Services Provided: Access provides curb-to-curb and lift-equipped van service for disabled individuals within the Boise area who are unable to ride Valley Ride fixed route. Pre-approval for eligibility is required. An application must be submitted and be pre-approved. Reservations required costs $2.00 each way.

For additional transportation options:
www.rideline.org
Source: Idaho Careline 211
Last Updated: 1/9/2020
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Air Care Alliance View on Map
1515 East 71st Street, Suite 312
Tulsa, OK 74136
Service Categories:
Address:
1515 East 71st Street, Suite 312
Tulsa, OK 74136
Toll Free Phone: 888-260-9707
Fax: 815-572-9192
Service Categories:
Non-Emergency Medical Transportation
Transportation Expense Assistance
URL: https://www.aircarealliance.org/
Eligibility:

Below are some examples of typical passenger requirements. These are not all inclusive and may vary by organization.

  • Being medically stable
  • Not requiring medical care during the flight
  • Ability to enter and exit a small aircraft with minimal assistance (in some cases this means climbing steps or onto the wing of an aircraft)
  • Ability to sit upright in a seat with seat belt fastened for the entire flight
  • A verifiable medical need or other compelling need for travel. Most VPOs will request a medical release from the patient’s physician.
  • A financial need or other compelling circumstances. This will be determined by the organization, often on a case-by-case basis. 
,
Services Provided:

If you or someone you know is in need of distant medical care, the Air Care Alliance can help you get there. We connect patients with charitable aviation organizations that will fly you to your doctor for free. Flights are provided by qualified charitable aviation organizations through volunteer pilots flying private aircraft, or through commercial airline partners. Request a flight here: https://vpoids.aircarealliance.org/flight-request

The Air Care Alliance is a nationwide league of humanitarian flying organizations whose volunteer pilot members are dedicated to community service and perform public benefit flying for health care, patient transport, disaster relief, educational experiences for youth, environmental support, and other missions of public service.
Source: MHP-Nationwide
Last Updated: 6/3/2021
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Wing Flights of Hope View on Map
PO Box 872
Orchard Park, NY 14127
 Phone: 866-619-4647
Service Categories:
Address:
PO Box 872
Orchard Park, NY 14127
Phone: 866-619-4647
Service Categories:
Non-Emergency Medical Transportation
Transportation Expense Assistance
URL: https://www.wingsflight.org/
Eligibility: Entire northeast United States
Services Provided: The mission of Wings Flights of Hope Inc. is to help people in need of free air transportation for medical and humanitarian purposes.
Source: MHP-Nationwide
Last Updated: 1/7/2020
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Uber Health
Service Categories:
Address:
Service Categories:
Non-Emergency Medical Transportation
Transportation Expense Assistance
Email: support@health.uber.com
URL: https://www.uberhealth.com
Eligibility: Patients of participating healthcare provider, organization, or insurance
Services Provided:

Available in all markets that have Uber.

  • Healthcare providers may book rides for patients directly. This option does not require patients to have a smartphone. Ride updates may be sent by text or communicated by the healthcare provider.
  • Patients may book a ride using the link provided by their healthcare provider.
  • Contact your healthcare provider for information about any costs associated with Uber Health.
  • Healthcare providers can use the link above to get more information or become a participating provider.
Source: MHP-Nationwide
Last Updated: 6/22/2020
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Lyft Business Healthcare
Service Categories:
Address:
Service Categories:
Non-Emergency Medical Transportation
Transportation Expense Assistance
URL: https://www.lyftbusiness.com/healthcare/
Eligibility: Patients of participating healthcare provider, organization, or insurance
Services Provided:

Available in all markets that have Lyft.

  • Healthcare providers may book rides for patients directly. This option does not require patients to have a smartphone. Ride updates may be sent by text or communicated by the healthcare provider.
  • Patients may book a ride using the link provided by their healthcare provider.
  • Contact your healthcare provider for information about any costs associated with Lyft Business Healthcare.
  • Healthcare providers can use the link above to get more information or become a participating provider.
Source: MHP-Nationwide
Last Updated: 6/22/2020
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Miracle Flights View on Map
5740 South Eastern Avenue Ste 240
Las Vegas, NV 89119
 Phone: 702-261-0494
Service Categories:
Address:
5740 South Eastern Avenue Ste 240
Las Vegas, NV 89119
Phone: 702-261-0494
Toll Free Phone: 800-359-1711
Fax: 702-261-0497
Service Categories:
Medical Care Expense Assistance
Non-Emergency Medical Transportation
Email: info@miracleflights.org
URL: https://miracleflights.org/
Languages Spoken: Spanish
Eligibility:

Patient under the age of 18 can be accompanied by up to 2 parents or legal guardians, patient age 18 may be accompanied by 1 medically-necessary caregiver, be able to board and exit the aircraft and sit upright in seat or wheelchair, not on any life support systems, meet airline approved portable oxygen criteria, going to or from recognized treatment center, have self arranged ground transportation, self pay baggage fees, and meet income guidelines. Qualifying applicants may receive assistance as often as needed.
Services Provided:

Provides free flights to children who are in need of life-changing medical care that is not found in the local communities. Adults, families, or caregivers may accompany child.

COVID-19 UPDATE: Temporarily relaxing financial need requirements. Anyone facing any degree of financial uncertainty, please call for a personalized assessment.

  • Incidental Medical Expense Assistance
Source: Nationwide Suggest Providers Queue
Last Updated: 6/3/2021
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Mercy Medical Angels View on Map
4620 Haygood Road Ste 3
Virginia Beach, VA 23455
 Phone: 757-318-9174
Service Categories:
Address:
4620 Haygood Road Ste 3
Virginia Beach, VA 23455
Phone: 757-318-9174
Toll Free Phone: 800-296-1217
Service Categories:
Medical Care Expense Assistance
Non-Emergency Medical Transportation
Email: info@nationalpatienttravelcenter.org
URL: https://www.mercymedical.org/
Services Provided:

Provides information about all forms of charitable, long-distance medical transportation, and referrals to all appropriate resources to ensure that no financially-needy patient is denied access to distant specialized medical evaluation, diagnosis or treatment.

  • Non-Emergency Medical Transportation
  • Mercy Transportation
Source: Nationwide Suggest Providers Queue
Last Updated: 6/14/2021
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Angel Flight West, Angel Flight West View on Map
3161 Donald Douglas Loop South
Santa Monica, CA 90405
 Phone: 888-426-2643
Service Categories:
Organization Name: Angel Flight West
(Show others in Organization)
Address:
3161 Donald Douglas Loop South
Santa Monica, CA 90405
Phone: 888-426-2643
Fax: 310-397-9636
Service Categories:
Disability Related Transportation
Non-Emergency Medical Transportation
Transportation Expense Assistance
Email: info@angelflightwest.org
URL: https://www.angelflightwest.org/
Wheelchair Access: Yes
Eligibility:

Children and adults with serious medical conditions.
Services Provided:

Provides free, non-emergency air travel for children and adults with serious medical conditions and other compelling needs. Services are available throughout the 13 western states, including Alaska and Hawaii.
Source: Nationwide Suggest Providers Queue
Last Updated: 6/3/2021
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Corporate Angel Network View on Map
Westchester County Airport
West Harrison, NY 10604-1215
 Phone: 914-328-1313
Service Categories:
Address:
Westchester County Airport
West Harrison, NY 10604-1215
Phone: 914-328-1313
Fax: 914-328-3938
Service Categories:
Non-Emergency Medical Transportation
URL: http://www.corpangelnetwork.org/
Services Provided: Transports cancer patients to the hospital at which they need to be in order to receive a specialized form of treatment.We pair empty seats - on both private and corporate planes - with qualified patients who need the rides at no cost.
Source: Nationwide Suggest Providers Queue
Last Updated: 8/8/2019
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Road to Recovery Transportation Service, American Cancer Society View on Map
250 Williams Street NW
Atlanta, GA 30303
 Phone: 800-227-2345
Service Categories:
Organization Name: American Cancer Society
(Show others in Organization)
Address:
250 Williams Street NW
Atlanta, GA 30303
Phone: 800-227-2345
Toll Free Phone: 800-227-2345
Service Categories:
Non-Emergency Medical Transportation
URL: https://www.cancer.org/treatment/support-programs-and-services/patient-transportation.html
Services Provided:

Provides rides to and from cancer-related medical appointments for patients who otherwise might not be able to get there. Based on eligibility and availability, individuals are matched with volunteer drivers, transportation providers working with the American Cancer Society, or other local resources.
Source: Nationwide Suggest Providers Queue
Last Updated: 6/11/2020
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ModivCare (formerly LogistiCare)
1275 Peachtree Street NE, 6th Floor
Atlanta, GA 30309
Service Categories:
Address:
1275 Peachtree Street NE, 6th Floor
Atlanta, GA 30309
Service Categories:
Non-Emergency Medical Transportation
URL: https://modivcare.com/
Eligibility:

Varies by state
Services Provided:

Provides the non-emergency medical transportation needs to medical providers who have no other way to get a ride, and who may need a single trip or regularly reoccurring (standing order trips) non-emergency medical transport. See website for contact information by state.

  • Non-Emergency Medical Transportation
Source: Help Me Grow Utah via United Way 2-1-1
Last Updated: 6/3/2021
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